Shipping & Delivery Policy
1. Shipping Methods & Timelines
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Carriers Used: FedEx, USPS, DHL, EMS, and others.
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Estimated Delivery Times:
①UPS - 5-10 business days
②DHL - 8-15 business days
③FedEx - 8-12 business days -
Tracking Updates:
Your tracking number will be activated within 3-5 working days after shipment (we will notify you after activation). The tracking number is issued by the platform and can be checked in your mailbox.
After the package arrives at FedEx/UPS/DHL, you can check the tracking number on the official website of the courier company and contact the local post office to complete the signature.
Frequently Asked Questions (FAQ)
Q: What if I’m not available during delivery?
A: The carrier will leave a notification (by note, call, or SMS) with instructions to either:
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Pick up the package at your local post office.
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Schedule a redelivery.
Contact the carrier’s customer service (details on their official website) for assistance.
Q: Why isn’t cash on delivery (COD) available?
A: Orders ship directly from international factories, and COD is not supported for cross-border shipments.
Q: What if I haven’t received my order?
A: We offer a 90-day delivery guarantee:
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If your order hasn’t arrived within 90 days, email us at service@emsneakers.vip with your order number.
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Our team will review your case and respond within 72 hours.
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Approved refunds will be processed via your original payment method (5-10 business days to reflect).
Contact Us
For questions or concerns, reach out via:
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WhatsApp: +44 7927522951
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Email: service@emsneakers.vip
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We’re here to ensure a seamless experience!