Shipping and Delivery
◉ EM Sneakers products are shipped through Fedex or USPS, DHL, EMS, etc.
◉ Transportation time of each transporter
- Fedex takes 7-10 days for shipping
- USPS takes 10-14 days for shipping
- DHL takes 10-14 days for shipping
- EMS requires 10-14 days for shipping
◉ Logistics update time: After shipment, due to problems with the transporter, the logistics information will be delayed for 3 to 5 days. We are deeply sorry for the inconvenience caused to you.
What happends if I am not the there when the post office delivers the package?
◉ They will leave a notice paper, call you, or send you an SMS. Giving you the option the pick it up in your nearest post office, or to set up a date for the delivery. You can call the post customer service and ask them about the package. You will find the customer service info on their website.
Why is there no cash on delivery option?
◉ The order leaves directly from the factories to the indicated address, as it is an international postal shipment, it does not give us the possibility of cash on delivery as payment.
I have not received my order, what I can do?
◉ We guarantee a refund if you have not received the ordered item within 90 days. If 90 days have passed and you have not received the ordered item, you can request a full refund of it by sending an email from the contact section indicating the order reference. Once the refund is requested, our team will study your case and communicate a resolution within 72 hours. If your request is approved, a refund will be made for the amount of the item not received, if possible it will be made using the same payment method that you used when placing the order. Depending on the payment method, the refund may take 5 to 10 business days to become effective.
How to connect EM Sneakers when I have questions?
◉ If you have any questions, please feel free to contact us. Any problem can be solved perfectly.
◉ WhatsApp: +44 7927522951
◉ E-mail: emsneakersems@gmail.com