Shipping & Delivery Policy
1. Shipping Methods & Timelines
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Carriers Used: FedEx, USPS, DHL, EMS, and others.
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Estimated Delivery Times:
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FedEx: 8-12 business days
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Other carriers: 10-20 business days
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Tracking Updates:
Tracking information may be delayed by 3-5 days due to carrier system synchronization. We apologize for any inconvenience.
Frequently Asked Questions (FAQ)
Q: What if I’m not available during delivery?
A: The carrier will leave a notification (by note, call, or SMS) with instructions to either:
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Pick up the package at your local post office.
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Schedule a redelivery.
Contact the carrier’s customer service (details on their official website) for assistance.
Q: Why isn’t cash on delivery (COD) available?
A: Orders ship directly from international factories, and COD is not supported for cross-border shipments.
Q: What if I haven’t received my order?
A: We offer a 90-day delivery guarantee:
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If your order hasn’t arrived within 90 days, email us at emsneakersems@gmail.com with your order number.
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Our team will review your case and respond within 72 hours.
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Approved refunds will be processed via your original payment method (5-10 business days to reflect).
Contact Us
For questions or concerns, reach out via:
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WhatsApp: +44 7927522951
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Email: service@emsneakers.com
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We’re here to ensure a seamless experience!