Menu
0
Edit Cart
Buy Now
USD
    Currency
  • USD
  • EUR
  • GBP
  • AUD
  • CAD
  • JPY
  • KRW
  • CNY
  • HKD
  • TWD
  • EGP
  • MOP
  • AED
  • BYN
  • BYN
  • ISK
  • PKR
  • PLN
  • RUB
  • PHP
  • KZT
  • CZK
  • HRK
  • QAR
  • MYR
  • MXN
  • MMK
  • NOK
  • ZAR
  • SEK
  • CHF
  • RSD
  • LKR
  • TRY
  • THB
  • BND
  • HUF
  • NZD
  • SGD
  • INR
  • IDR
  • ILS
  • VND

EM Sneakers Order Guide

Your Easy Guide to Shopping at EM Sneakers

Hey there! First time shopping with us? No worries. This simple guide will walk you through how to cop your favorite kicks and gear.

Step 1: Get to the Goods

Step 2: Find Your Style

  • Use the search bar – Type in the name of the shoe or item you're looking for.

  • Or, browse the menu to check out all our different categories.

  • Pro Tip: Select your preferred currency to see local prices. Find the option in the top-right corner on desktop, or in the bottom menu on mobile.

image

image

Step 3: Check the Details (This is Important!)

Once you've found something you like, on the product page:

  • Pick your size and color. Double-check this!

  • For clothes, ALWAYS check the size chart in the "Description" tab to make sure you get the perfect fit.

Step 4: Bag It & Check Out

  • Add your items to the cart.Added to cart? What's next? Paste your discount code in the box to unlock your special offer.

  • Review your order, then enter your shipping address and info. Make sure it's all correct so your package arrives without a hitch!

Step 5: Secure Payment

  • We accept a variety of secure payment options for your convenience:

    • PayPal：Please send us your Order Details and PayPal email address. We will then create a secure and discrete invoice for you to pay.

    • Credit & Debit Cards (Visa, Mastercard, JCB, Discover, American Express, Diners Club)

    • CashApp：Please contact us directly to request our secure payment QR code.

  • Heads-up: Your bank may apply its own exchange rate and a small international fee. The final charge is what your bank actually takes from your account.

Step 6: Confirm & Get Your QC

After your payment is processed, you will receive an order confirmation email from service@emsneakers.vip.

📧 Important Email Delivery Note

If you don’t see our confirmation email in your inbox:

  • Make sure your mailbox isn’t full

  • Double-check that your email address was entered correctly

  • Look out for typos (e.g., “.con” instead of “.com”)

Our system often detects delivery failures due to these common issues.

🔍 Still Can’t Find the Email?

Due to cross-border email filtering, some providers may automatically block our domain.

👉 If your payment was successful, don’t worry:

  • Your order has been securely received

  • Our team will proactively reach out to you via WhatsApp

  • Please check both your WhatsApp and email (including the spam folder)

✅ Once You Receive the Confirmation:

Carefully review your size, shipping address, and contact info.

Need to make changes? Simply contact us or reply to the confirmation email—no need to place a new order!

image

You'll receive a personal link with QC (Quality Check) photos of your actual item before it ships. Think of it as your personal preview to approve everything looks perfect.

Here's the deal on timing:

  • Most in-stock items are ready for QC in 1-3 days.

  • For some products (like custom orders or specific apparel), we need 3-5 days to get them from our specialized suppliers. We're on it and will push to get your photos to you ASAP!

image

Step 7: Shipping & Tracking

  • Once you give the green light on your QC photos, we will ship your order on the very next business day.

  • Your tracking number will be activated within 3–5 business days after shipment.The tracking number is issued by the platform and can be checked in your email

    🌐 About International Shipping & Customs

    To provide a high-value shopping experience, our shipping cost to most countries already includes import taxes. You won't need to pay extra upon delivery.

    Please understand that international shipping involves multiple stages, including flights and customs clearance in different countries. Customs processing can sometimes cause temporary tracking updates to pause.

    📌 If your package seems to be delayed in your country, it is likely undergoing routine customs checks. If this happens, please contact us first. Our team is here to assist and can often provide guidance or inquire with the carrier on your behalf.

    📌 Peak Season Note:
    During busy periods (like Christmas or Back-to-School), please allow an additional 5–7 business days for delivery. Thank you for your patience!

image

We're Here to Help!

Stuck at any point? Hit up our friendly customer service team. We've got you.

Happy Shopping!
- The EM Sneakers Crew