We accept all of the following payment methods for secure online payment:

💳 Credit / Debit Card

      Visa /Master /JCB /Dc /AE /DClub

     ✔️ Processed securely via encrypted checkout.

🔐 PayPal

1. Contact us with your PayPal-registered email and order number.

2. We’ll send a secure invoice directly to your PayPal account.

3. Complete payment to lock in your order and start QC prep immediately!

💵 Cash App

1. Contact us to receive our Cash App QR code.

2. Confirm your order number + item details for smooth tracking.

EM Sneakers accepts card payment on the website (fastest), banktransfer, Paypal, (Paypal, bank transfer, Zelle need to find us to obtain an account)

📞For assistance, reach out via:

• WhatsApp: +44 7927522951

• Email: service@emsneakers.com

Shipping & Delivery Policy

1. Shipping Methods & Timelines

• Carriers Used: FedEx, USPS, DHL, EMS, and others.

• Estimated Delivery Times:

  ①UPS - 5-10 business days
  
  ②DHL - 8-15 business days
  
  ③FedEx - 8-12 business days

• Tracking Updates:
  Your tracking number will be activated within 3-5 working days after shipment (we will notify you after activation). The tracking number is issued by the platform and can be checked in your mailbox.
  After the package arrives at FedEx/UPS/DHL, you can check the tracking number on the official website of the courier company and contact the local post office to complete the signature.

Frequently Asked Questions (FAQ)

Q: What if I’m not available during delivery?
A: The carrier will leave a notification (by note, call, or SMS) with instructions to either:

• Pick up the package at your local post office.

• Schedule a redelivery.
  Contact the carrier’s customer service (details on their official website) for assistance.

Q: Why isn’t cash on delivery (COD) available?
A: Orders ship directly from international factories, and COD is not supported for cross-border shipments.

Q: What if I haven’t received my order?
A: We offer a 90-day delivery guarantee:

1. If your order hasn’t arrived within 90 days, email us at emsneakersems@gmail.com with your order number.

2. Our team will review your case and respond within 72 hours.

3. Approved refunds will be processed via your original payment method (5-10 business days to reflect).

Contact Us

For questions or concerns, reach out via:

• • WhatsApp: +44 7927522951

  • Email: service@emsneakers.com

We’re here to ensure a seamless experience!

Damaged, Lost, or Defective Items

• Replacement/Compensation:
  If your order is lost or damaged during transit, contact us immediately via WhatsApp or email. Include photos/videos of the issue for faster resolution. We’ll resend the item or offer compensation.

Returns & Exchanges Policy

Eligibility:

• Items must be unused, unworn, and in original packaging with all tags attached.

• Returns/exchanges are only accepted for:

  • Quality defects (e.g., mismatched size, color, or style).

  • Items not matching the confirmed QC photos.

Process:

1. Notify Us: Contact us within X days of delivery to initiate a return.

2. Ship Back: Return the item via FedEx, USPS, or EMS with a valid tracking number.

   • Note: Sender must cover return shipping costs. "Freight collect" returns will be rejected.

3. Refund/Exchange: Processed within 3-5 business days of receiving the returned item.

Non-Eligible Cases:

• Incorrect size/color chosen by the customer.

• Subjective dissatisfaction (e.g., "changed my mind").

• Items altered, washed, or damaged after delivery.

• Orders confirmed via QC photos without raising issues beforehand.

• Packages lost or detained by customs during return shipping.

Refund Policy

• Pre-Shipment Cancellations:
  Full refund via original payment method if canceled before shipment.

• Post-Shipment Cancellations:
  Cannot cancel once the order is shipped.

• Refund Timelines:

  • PayPal: 24-48 hours (instant in most cases).

  • Credit/Debit Cards: 7-20 business days (varies by bank).

Order Modifications

• Address Changes/Cancellations:
  Contact us immediately via WhatsApp or email. Changes are only possible if the order hasn’t been shipped.

Quality Assurance

• Issue? Send photos of the problem to us. We fully cover defects caused during production/shipping.

Contact Us

For assistance, reach out via:

• WhatsApp: +44 7927522951

• Email: service@emsneakers.com