FAQS

Are your sneakers real, original?


Hello, our shoes are not real. We don’t have any relation with the brand we sell, they all are replicas. It’s important to highlight that we do not want to create any confusion or misunderstanding, the customer has to know that he is not buying an original product. They look like original, they have the same material as original and you can wear them for long time without problems because the quality is soo good. They are the best for wearing. You pay cheap price for the same thing. We have in hand photos of shoes, you can contact us to see them.

Why is there no cash on delivery option?


The order leaves directly from the factories to the indicated address, as it is an international postal shipment, it does not give us the possibility of cash on delivery as payment. Thank you for understanding.

I have not received my order, what i can do, can i get a refund?


We guarantee a refund if you have not received the ordered item within 90 days. If 90 days have passed and you have not received the ordered item, you can request a full refund of it by sending an email from the contact section indicating the order reference. Once the refund is requested, our team will study your case and communicate a resolution within 72 hours. If your request is approved, a refund will be made for the amount of the item not received, if possible it will be made using the same payment method that you used when placing the order. Depending on the payment method, the refund may take 5 to 10 business days to become effective.

SHOPPING FAQs

How to choose my size?


Normally most of our shoes are true to size, but because the US size is divided into men and women, it is best to order according to the European size.(yeezy runs half a size small)

Do all the shoes I buy come with shoe boxes?


Yes, Each of our shoe boxes comes with an original shoe box,Comes with a stockx tag.

How do I know if my payment has been received?


Once your payment has been received, we will send you a notification email advising you about your order. You can also check the status of your order at any time by visiting our store and logging into your customer account.

Can I get more discount for large order.(eg, orders more than 5 pairs)


Of course,please contact our customer service,will get your exclusive coupons.

After placing an order, I don’t want it, how can I get a refund?


Contact EM Sneakers staff who will process your refund request.

If the shoes are confiscated by customs


If the shoes are confiscated by customs, we will send you a new pair.

How do I track my order?


After placing the order, we will contact you to send quality control photos, when you confirm that it can be shipped, we will make the shipment. We will send you the tracking number after shipment.

TRANSPORTATION FAQs

After placing an order, when can I expect to receive my item?


The orders are shipped within (1-3 business days). Delivery takes between 6-17 working day.

How long do I have to wait for my order to ship after payment is complete?


Our processing time is 3 working days. This means your item will typically ship within 3 business days.

I want to receive the courier by courier, can the courier be expedited?


You can consult our EM Sneakers staff, some countries can express and expedite.

How do I change the shipping address after placing an order?


You can contact the staff of EM Sneakers to modify the delivery address.

Who is responsible if tariffs arise?


Customs is a government agency responsible for regulating goods entering a particular country or region. All goods entering or leaving the region must first clear customs. Customs clearance and payment of relevant duties are always the responsibility of the buyer. We do not add taxes, VAT, duties or any other hidden charges.

Can you ship to our country?


We can ship to most countries around the world.

PS:
EM Sneakers staff sent the wrong shoe size, color or model number to the customer, and the customer received the shoe degummed and damaged. EM Sneakers staff will reissue it to you, please rest assured to place an order.