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We accept all major payment methods for a secure and hassle-free checkout:

💳 Credit/Debit Card
Visa, Mastercard, JCB, Discover, American Express, Diners Club
✔️ All transactions are securely encrypted.

🔐 PayPal
Provide us with the email linked to your PayPal account and your order number. We’ll send a secure invoice directly to your PayPal. Complete the payment to confirm your order — then we start QC prep right away!

💵 Cash App
Contact us to receive our Cash App QR code. Please include your order number and product details for smooth processing.

🆘 Can't find your order number?
No worries if you're new here! Just contact us directly and we'll help locate your order.

Need help with payment? Reach out to us!
📱 WhatsApp: +44 7927522951
✉️ Email: service@emsneakers.vip

EM Sneakers — Checkout with Confidence. 🔒

Hey there! Here’s everything you need to know about how we ship your orders — quick, clear, and no confusing jargon.

🚚 Shipping Methods & Delivery Times

We ship with trusted carriers like FedEx, DHL,UPS. Delivery times vary by carrier:

• UPS: 5–10 business days

• DHL: 8–15 business days

• FedEx: 8–12 business days

⚠️ During busy seasons (like Christmas or Back-to-School), orders may take 5–7 extra business days deliver due to high demand. Thanks for your patience!

👉 For full shipping details and fees by country, check:

EM Sneakers Shipping Update: New Shipping Fee & Delivery Options by Country

📮 Tracking Your Order

• You’ll receive a tracking number by email within 3–5 business days after your order is shipped.

• Once the carrier (e.g., FedEx, UPS, or DHL) has your package, you can track its status on their official website.

• When the package is delivered, carriers like FedEx or UPS often take a photo of where it was placed — you can view this proof of delivery on their tracking site.

• If your contact information is incorrect and the driver can’t reach you, the carrier will attempt to contact you via phone or text.

• If missed, you may need to contact the carrier’s customer service directly to coordinate redelivery or pickup.

❓ Frequently Asked Questions

Q: What if I’m not home when delivery is attempted?
A: The carrier will usually leave a proof-of-delivery photo or a notice (by card, call, or SMS) with instructions. You can either:

• Pick up the package from your local post office.

• Or schedule a redelivery by contacting the carrier’s customer service.

Q: Do you offer Cash on Delivery (COD)?
A: No, we don’t offer COD. All orders are shipped directly from our international warehouse, and跨境 shipments don’t support cash payment on delivery.

Q: What if my order never arrives?
A: We offer a 90-Day Delivery Guarantee.
If you don’t receive your order within 90 days, email us at service@emsneakers.vip with your order number.
We’ll review your case and respond within 72 hours.
If approved, your refund will be processed via your original payment method within 15–20 business days.

Got more questions? Hit us up on WhatsApp or email — we’ve got your back!

For any questions, reach out via WhatsApp or email. We’re here to help.

• WhatsApp: +44 7927522951
• Email: service@emsneakers.vip

EM Sneakers — Shipping Real. Fast. Worldwide. 🌍✈️

We strive to ensure a smooth shopping experience for all our customers. Please review our policy below for guidance on returns and refunds.

📦 Scenario 1: Lost Shipment
If your order does not arrive and tracking indicates a potential loss, please contact us promptly via WhatsApp or email.

Please note: International shipments involve multiple stages including flight transit, customs clearance, and local postal handling. Delays do not necessarily mean the package is lost. If you have concerns about your tracking status, contact us first for assistance.

Once loss is confirmed by the carrier, we will offer a full refund or reship the product at no extra cost.

🔄 Scenario 2: Damaged or Incorrect Product
If you receive a damaged item, or the wrong product/style/size:

1. Provide a clear video showing the issue.

2. We will compare it with our quality check records and shipping photos. If the error is on our end, we will promptly arrange a refund or replacement.

📮 Scenario 3: Change of Mind / Personal Reasons
For returns due to personal preference (e.g., wrong size selected, change of mind, incorrect address provided):

1. Send a video of the unused product for preliminary inspection.

2. If approved, ship the product back to our designated return address.
   Please note: Return shipping and any applicable customs fees are the customer’s responsibility. Estimated cost ranges between $50–100 USD.

3. Provide the return tracking number.

4. Once received and verified to be in resalable condition, we will process a refund or exchange based on the actual product condition.

For any questions, reach out via WhatsApp or email. We’re here to help.

• WhatsApp: +44 7927522951
• Email: service@emsneakers.vip

EM Sneakers — Quality, Fairness, Trust.