Dear EM Sneakers customer,
To ensure your order ships smoothly, please follow these steps:
Step 1: Confirm Your Order Details
After payment, our team will send an order confirmation via WhatsApp (+44 7927522951)
or Email (service@emsneakers.com ) within 24 hours.Like this👇
Important Email Delivery Note:
If you don't receive our confirmation email, please:
1️⃣ Check if your mailbox is full
2️⃣ Verify your email address is entered correctly
3️⃣ Ensure you didn't accidentally type ".con" or ".come" instead of ".com"
Our system shows delivery failure for these common errors.
🔍 Still can't find our email?
Due to cross-border email filtering, some providers may block our domain automatically. Don't worry! If your payment succeeded:
✓ We've securely received your order
✓ Our team will proactively contact you
✓ Check your WhatsApp for messages from us
After you successfully receive the email,what you need to do next：
✅ Check both your WhatsApp and Email (including spam folder)
✅ Carefully verify your size, shipping address and contact info
✅ Need to modify size, address or shipping info?
→ Simply contact us or reply to the email with your changes
→ No need to place a new order!
Step 2: Confirm Quality Check (QC) Photos
📆 Processing Time: 1-3 business days after order confirmation
You'll receive a secure QC link via WhatsApp/Email containing - these are the exact items we'll ship to you:
What is the QC？
High-resolution photos of your actual pair (not stock images)
Multiple angles (sides, soles, logos, stitching details)
Close-ups of all quality check points
what you need to do next：
✅Use your order email to open the QC link,Like this👇
✅ Key Details to Verify:
- SIZE: Confirm the product size matches the order.
- ADDRESS: Double-check the shipping address for accuracy.
- Action Required:
Click "OK" if correct (item will ship next business day).
Click "Failed" if issues are found (provide details if possible).
Remember: We only ship after your explicit approval!
✅ Note for Multiple Items:
If you ordered multiple products but only see partial QC photos, don’t worry! This means the remaining items are still in QC preparation. We’ll send you a new QC link once they’re ready for review.
Step 3: Shipping Confirmation & Package Tracking
📦 Your order is now on its way!
📬 You'll Receive a shipping confirmation email/WhatsApp message with package photo,Like this👇
what you need to do next：
Plz review the address and personal details on the attached package photo for accuracy.
Tracking Update:
Your tracking number will be activated within 3-5 business days of shipment (we will notify you once it is activated).The tracking number is issued by the platform and can be checked in the mailbox.
In the end
If you still have question about your order, please contact customer service through the following contact information in time.
📱 WhatsApp: +44 7927522951
📧 Email: service@emsneakers.com
Note: Due to difference time zone and sometimes WhatsApp cannot reply, the customer service cannot reply your message in time, please be patient. The customer service will reply after seeing your message.
Thank you for choosing EM Sneakers! We hope you love your new pair. 👟
Best regards,
The EM Sneakers Team
Walk Confidently, Wear Quality