Dear Valued Customers,

Thank you for your continued trust and support in EM Sneakers! We understand how important it is for you to receive your orders promptly, and we want to provide complete transparency regarding recent shipping delays.

Reasons for Current Shipping Delays:

1.Customs Processing Changes: Recent adjustments in international customs policies have led to stricter inspections, resulting in longer clearance times for some packages.

2.Logistics Capacity Issues: Reduced flight availability from major shipping carriers (including USPS and others) has caused transit times to be extended.

While these challenges are largely beyond our control, we are actively working with our logistics partners to minimize disruptions and keep your orders moving as efficiently as possible.

Exciting News: New Shipping Options Added!

To address these challenges and improve your experience, we’re thrilled to announce that we’ve expanded our logistics partnerships to include FedEx and UPS! These new options offer:

✔ Faster delivery times (typically 9-12 working days for most destinations).

✔ More reliable tracking and reduced customs hurdles (generally no additional tariffs for customers).

✔ Priority handling from dispatch to doorstep.

How long does it take from ordering to receiving the goods?

1.You will receive an email reminder after the payment is successful, and a QC link will be provided within 1-3 working days. After you checking the QC, the product will be shipped within 24 hours.

Tracking Update: Your tracking number will be activated within 2-3 business days of shipment (we will notify you once it is activated).The tracking number is issued by the platform and can be checked in the mailbox.

2.Estimated Arrival:

US customers(Orders shipped after May 16): 9-12 working days,Fedex/UPS,   

US customers(Orders shipped before/on May 16): 15-20 working days,Korea Fedex/USPS,  

Other countries: 9-12 working days(may vary slightly due to customs or logistics).

What We're Doing:

✔ Prioritizing Shipments: Orders are being processed and dispatched as quickly as possible.

✔ Monitoring Transit Times: We are tracking all shipments closely to identify and resolve delays.

✔ Customer Support Availability: You can check your order status anytime using your tracking number, and our support team is ready to assist with any concerns.

We sincerely apologize for any inconvenience this may cause and truly appreciate your patience and understanding. Your satisfaction remains our top priority.

If you have any questions, please don’t hesitate to reach out to our customer service team—we’re here to help!

Thank you for choosing EM Sneakers.

— EM Sneakers Team

Premium Replicas, Trusted Service

• WhatsApp: +44 7927522951

• Gmail: emsneakersems@gmail.com