Shipping & Delivery

From the moment you order to the day your package arrives — here’s everything you need to know.
📍 For country‑specific details, check our full shipping notice.

⏱️ Processing & delivery timeline

1 Payment confirmation — you’ll receive an email immediately after ordering.

2 QC link within 1–3 working days. Once you approve, your order ships within 24 hours.

3 Tracking number activates within 3–5 business days (sent to your email).

✈️ Estimated arrival by carrier

UPS
5–10 business days

DHL
8–15 business days

FedEx
8–12 business days

📌 Important — Delivery times depend on customs clearance and local postal service efficiency. During seasonal peaks (holidays, summer, back‑to‑school), slight delays may occur. Rest assured, we monitor every shipment.

❓ Frequently Asked Questions

📬 What if I’m not available during delivery?

The carrier will leave a notification (note, call, or SMS) with instructions to pick up your package at the local post office or schedule redelivery. You can also contact the carrier directly using the number on their official website.

💰 Why isn’t Cash on Delivery (COD) available?

All orders ship directly from our international partner facilities. COD is not supported for cross‑border shipments due to customs and payment security policies.

📭 What if I haven’t received my order?

We offer a 90‑day delivery guarantee.
• If your order hasn’t arrived within 90 days, email service@emsneakers.vip with your order number.
• Our team will review your case and respond within 72 hours.
• Approved refunds will be processed via your original payment method (5–10 business days to reflect).

🛡️ 90‑day delivery guarantee
No arrival within 90 days? We’ll help you get a refund or replacement — no hidden tricks.

📞 Need help with tracking or delivery? Reach out anytime — human support, not just bots.

📱 WhatsApp: +44 7927522951 ✉️ Email: service@emsneakers.vip 💬 Discord: emsneakers_official