Shipping & Delivery Policy
About How long does it take from ordering to receiving the goods：
Processing Time:
①You’ll receive a payment confirmation email immediately after ordering.
②A QC link will be provided within 1-3 working days. Once approved, your order ships within 24 hours.
③Tracking Update: Your tracking number activates within 3-5 business days (The tracking number is issued by the platform and can be checked in the mailbox).
Estimated Arrival:
①UPS - 5-10 business days
②DHL - 8-15 business days
③FedEx - 8-12 business days
For details about shipping and logistics, please refer to this notice on our website：
https://www.emsneakers.com/EM-Sneakers-Shipping-Update-New-Shipping-Fee--Delivery-Options-by-Country
Frequently Asked Questions (FAQ)
Q: What if I’m not available during delivery?
A: The carrier will leave a notification (by note, call, or SMS) with instructions to either:
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Pick up the package at your local post office.
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Schedule a redelivery.
Contact the carrier’s customer service (details on their official website) for assistance.
Q: Why isn’t cash on delivery (COD) available?
A: Orders ship directly from international factories, and COD is not supported for cross-border shipments.
Q: What if I haven’t received my order?
A: We offer a 90-day delivery guarantee:
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If your order hasn’t arrived within 90 days, email us at service@emsneakers.vip with your order number.
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Our team will review your case and respond within 72 hours.
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Approved refunds will be processed via your original payment method (5-10 business days to reflect).
Contact Us
📞For assistance, reach out via:
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WhatsApp: +44 7927522951
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Email: service@emsneakers.vip